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2-Day and Same-Day product availablity vary by area. In order to view the product available in your area, please provide your zip code.
You can cancel your order before it ships at any time with no cost to you. Unfortunately, once an order has been dispatched to the carrier for delivery, we are not able to stop your order from being delivered. Certain exceptions apply on products advertised as "Final Sale", "Clearance" and/or "Special Buy" and cannot be returned. For individual cancellation & refund policies please see below:
Mattresses, Adjustable Bases & Box Spring Refund Policy
Mattresses, adjustable bases & box springs ordered on www.expresshomedirect.com are by our 120-Night Comfort Guarantee, there are no refunds on these products. Customers that purchased a mattress and decide within 120 days from delivery, that they no longer are satisfied with their mattress are eligible for an exchange only. There are no refunds during an exchange.
Some restrictions may apply. Eligibility Requirements & Guidelines:
Mattresses must be free & clear or any stains, rips or tears, not only will this void your mattresses manufacturer warranty but will also void the 45-Day Money Back Guarantee and the 120-Night Comfort Guarantee . We always recommend purchasing a Mattress Protector with your new mattress order to stay protected.
Bedding Refund Policy (comforters, sheets, duvets, pillows, toppers, protectors etc.)
Bedding & non-mattress products ordered on www.expresshomedirect.com are covered by the 45-Day Money Back Guarantee. Customer's who purchase bedding & non-mattress products and decide within 45 days from receiving their order, that they no longer are satisfied with their bedding & non-mattress products purchase are eligible for a complete refund of the purchase price, less any return shipping fees and processing fees.
We value your business and your satisfaction is what matters most. If you are not satisfied with your purchase, you may return it to us following these guidelines:
Damaged Merchandise & Defects
For products with Manufacturing defects, please contact us at 1-833-246-8732 or by email at firstname.lastname@example.org and we will assist you with a replacement or a refund. If your order arrives damaged due to shipping, keep the original shipping cartons and all packing materials for inspection by the carrier. Please contact us at email@example.com to review your options. We will try our best to accomodate any special requests.
Furniture Refund Policy
Upon delivery, please carefully examine each piece of your furniture. If you wish to return the furniture for preference reasons, you must contact Express Home Direct Customer Service within 3 days of your delivery. You may e-mail us firstname.lastname@example.org or call us at 1-833-246-8732.
To qualify for a refund, the following criteria must be met:
In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the delivery team or a customer care representative immediately. For furniture, arrangements will be made for a qualified repair technician to come to your home and correct the damage if possible. For home decor, arrangements will be made to exchange the item. Please note that we reserve the right to repair or replace your furniture as deemed necessary at our sole discretion.
CurrencyAll prices are in USD (United States Dollars - $), unless stated otherwise
Changes to Terms EHD reserves the right, in its sole discretion, to change the Terms under which www.expresshomedirect.com is offered. The most current version of the Terms will supersede all previous versions. EHD encourages you to periodically review the Terms to stay informed of our updates.
Strike-Through Pricing and SavingsThe List Price is the suggested retail price of a product as provided by a manufacturer, supplier, or seller. EHD will only display a List Price if the product was offered by other retailers at or above the List Price in the past 90 days. List prices may not necessarily reflect the prevailing market price of a product. List Prices, Sale Prices & Prices are updated multiple times per month. We exclude prices paid by customers for the product during a limited time deal.
Up To 60% OffSale prices vary each week, and certain products are discounted up to 60% during these time periods. Products are priced up to 60% off based on a combination of previous sale prices, list prices and MSRP (manufacturers suggested retail prices). For a list of these products, please contact us by e-mailing email@example.com.
Mistakes Do HappenWe make every attempt to avoid errors in pricing, product information and product availability. If an error does occur, we reserve the right to correct it and we apologize for any inconvenience it may cause.
Free Shipping Contiguous 48 StatesFree standard ground shipping within the contiguous United States, to the lower 48 states. Free shipping is excluded from Alaska & Hawaii. Puerto Rico is not identified as a state, and is also excluded from free ground shipping. Additional shipping fees maybe applicable to customers wishing to ship their orders to Alaska, Hawaii or Puerto Rico. We will contact you regarding your order prior to processing payment to confirm these additional fees.
Contact Us EHD welcomes your questions or comments regarding the Terms: Express Home Direct 21 Pulaski RdUnit # 247Kings Park, NY 11754 Email Address: firstname.lastname@example.org Telephone number: 1-833-246-8732 Effective as of February 07, 2019